Terms And Conditions


1.1 In these terms and conditions the following definitions shall apply. ‘The Seller’ or ‘the Company’ or reference to Lotus Beauty Services and ‘The Buyer’ means the purchaser of goods from the Seller under these terms and conditions.

1.2 These terms and conditions, warranties and representations shall apply to every order for the purchase of goods made between the Seller and Buyer and shall be the only terms of contract between Lotus Beauty Services and the Buyer. No other shall have effect unless agreed in writing.

Company Details

Lotus Beauty Services Ltd
53 Yeading lane
United Kingdom

Trade Only

3.1 Lotus Beauty Services operates exclusively as a wholesaler. It does not sell directly to the general public. It does not deal with consumer sales. All sales are to the trade.

3.2 By placing an order with Lotus Beauty Services you are confirming that you are not a consumer for the purposes of the Consumer Credit legislation and for the purposes of sale of goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products and product information available either on the website are intended for those qualified (or in training) in the beauty or hairdressing trade and are for sale on a trade only basis. Customers should be qualified to use the products sold. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by Lotus Beauty Services Ltd, for trained or untrained persons without qualified supervision using or misusing products and equipment supplied by the Seller. If you are a business customer, it is your responsibility to ensure that you and your employees are insured for products that you are using and we reserve the right to ask you for proof of professional status.


4.1 Website prices
Prices and special offers are correct at the time of the goods being displayed on the website but are subject to alteration without prior notice.
4.2 There are no VAT charges on products sold on our website.
4.3 The price of your order will be confirmed prior to taking payment. If an error is discovered in pricing of the goods you have ordered, the Seller will inform the Buyer of this error and will be given the option of buying the product at the correct price or cancelling the order.

Special offers

5.1 All offers are subject to stock availability and can be removed at any time at the discretion of the Seller.

5.2 Multi-buy offers

The cheapest item within any multi-buy offer will be free. For example 3 for 2 promotions.

5.3 Discount codes

Discount codes or voucher codes cannot be used in conjunction with any other promotion. Only one voucher code can be used per order.

Retention of title

7.1 Property, legal or beneficial, in any goods supplied by the Seller, shall pass to the Buyer only when the Seller has received full payment for all sums then owed by the Buyer to the Seller.
7.2 Goods in respect of which property has remained with the Seller shall be kept identifiable as those of the Seller and the Buyer shall at its own expense immediately return such goods to the Seller, or permit the Seller to enter into the Buyer’s premises to collect such goods should the Seller so request.
7.3 Risk shall pass to the Buyer with delivery of the goods.

Online accounts

8.1 You, the user, will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
8.2 You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
8.3 Lotus Beauty Services reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If the Seller cancels an order the Buyer will not be charged.

Online orders

9.1 When an order is placed via the website to purchase an item from Lotus Beauty Services, the Seller will send an email confirming receipt of the order and the details of the order.
9.2 The order represents an offer to purchase a product which is accepted by the Seller when the Seller despatches the products to the Buyer. That acceptance will be complete at the time the Seller despatches the product to the Buyer. Any products on the same order which are not despatched, do not form part of that contract.

Claims for shortages and damages

10.1 Goods must be inspected on delivery and all claims for shortages or damages must be reported to the Seller within 24 working hours of receipt of goods.
10.2 In the case of loss the Seller must be notified within 7 working days from the date of invoice.
Claims made outside the above time limits will not normally be entertained by the Company.


11.1 Goods ordered in error and/or are no longer required
a. If goods have been ordered in error and/or are no longer required, please contact our Customer Support Team on +44 123 456 7980 to request a returns authorisation number.
No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation.
b. If goods have been ordered in error and/or are no longer required, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
c. If the Buyer requests an alternative item, the Buyer will be charged delivery costs.
d. The Buyer has seven days from receipt of goods to return or exchange goods.
The item must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
e. If goods have been ordered in error and/or are no longer required, the Buyer must pay for the return postage.
Lotus Beauty Services Ltd accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
11.3 Returns exclusions
a. Returns for any special order, custom made or bespoke goods will not be accepted.
b. Certain products cannot be returned for hygiene reasons, these include (this list is not exhaustive):
Face masks, Scissors, Clippers, Razors, Manicure implements, Pedicure implements, Tweezers, Electrolysis needles, Cosmetics, Hairbrushes and combs, Hair extensions, Earrings or piercing tools, Foot spas. Your statutory rights are not affected.

Cancellation of orders

12.1 Cancellation of an order for standard equipment or products prior to despatch will be subjected to a 5% handling charge.
12.2 Cancellation of orders for special order, custom made or bespoke goods cannot be accepted.
12.3 Cancellations for any order after despatch cannot be accepted.

Liability and limitations

20.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. New customers registering with Lotus Beauty Services will be required to confirm proof of professional qualification.
20.2 Goods are not supplied on a sale or return basis.
20.3 No responsibility will be accepted by Lotus Beauty Services for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.
20.6 Fragile items (e.g. glass or mirror) and/or consumable items (e.g. lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to the Seller within 24 working hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.
20.7 The Company’s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim.
20.8 The Company shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill and/or loss of profits) whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way.